Song Locker FAQ

Frequently Asked Questions The Song Locker



Top Questions about the Song Locker

1. What is a Song Locker?

It is a private area for you to store your songs and songs-in-progress (mp3’s and lyrics). This conveniently allows you to upload your song one time and then use it seamlessly in other areas of the site such as coaching, pitching, and your member website.

2. What happens when I delete a file from my Song Locker?

Deleting a song from your locker will remove that song anywhere it is being used throughout the SongU.com system such as in a pending coach evaluation or pending pitch. Your completed coaching evaluations and pitching history will not be affected.

3. If I edit a song in my Locker will it change the song in other spots?

Revising a song will revise it throughout the site wherever it is being used including Coaching, Pitching, your Member Website and your Backpack. This is an easy way to update your songs with your latest re-writes.


Technical Issues

1. I'm having problems uploading my MP3

If you are having problems uploading, make sure the filename is not over 40 characters and does not have any strange characters (e.g. %,?, !, @). Also, make sure the file is not too big (must be less than 7M). Finally, make sure that the MP3 is actually in MP3 format. If it's really a Windows Media Audio file that was simply renamed to have an MP3 extension, it will not be playable as an MP3. See the DIY tutorial course GEN 110 Preparing Your Audio for Uploading.

2. Help! My MP3 doesn't play

If your MP3 uploads, but doesn't play at all, it's possible that either the MP3 is corrupted or that there is a strange character in the file name that prevents it from playing (e.g. %, ?, !, @). Try renaming your MP3 file. If the problem persists, make sure that the MP3 is actually in MP3 format. If it's really a Windows Media Audio file that was simply renamed to have an MP3 extension, it will not be playable as an MP3. If you cannot solve it, fill out a support request and we'll troubleshoot with you.

3. How Do I Create An MP3 In iTunes Using The Right Settings?

See the DIY tutorial course GEN 110 Preparing Your Audio for Uploading.


Other problems or questions?
Submit a Help/Support request and we will do our best to assist you.

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